Last updated: May 22, 2026 · Effective: May 22, 2026
1.1 Acceptance. By accessing or using Nexling, you agree to these Terms. If you do not agree, you must not use the Service.
1.2 Legal capacity. You represent that you are at least 16 years of age and have the legal capacity to enter into this agreement. If you are using the Service on behalf of an entity, you represent and warrant that you have full authority to bind that entity to these Terms, and all references to "you" shall refer to that entity.
1.3 B2B service. The Service is primarily intended for business and professional use. Consumer protection rights may vary depending on your jurisdiction.
2.1 Service offering. Nexling provides a cloud-based translation management system that includes, without limitation:
nl.js embed library2.2 Service modifications. We reserve the right to modify, update, suspend, or discontinue all or any part of the Service at any time. For material changes, we will provide at least 14 days' advance notice via email or in-application notification, except where required to do so immediately for legal, security, or regulatory reasons.
2.3 Third-party AI engines. Translation features rely on third-party AI providers (Anthropic, OpenAI, Google). We do not guarantee the accuracy, completeness, or fitness for purpose of AI-generated translations. You are solely responsible for reviewing translations before use in production environments.
2.4 Uptime. We aim for high availability but do not provide a guaranteed Service Level Agreement (SLA) on the Free plan. Paid plans benefit from our commercially reasonable efforts to maintain uptime; specific SLA commitments, if any, are detailed in your plan description.
3.1 Registration. You must provide accurate, current, and complete information when creating your account. You agree to update this information to keep it accurate.
3.2 Account security. You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at info@nexling.app upon becoming aware of any unauthorized access or breach of security.
3.3 Account sharing. You may not share your account credentials with third parties or allow others to access the Service using your credentials, except where expressly permitted (e.g., team members within your organisation using seats assigned to them).
3.4 Multiple accounts. Creating multiple accounts to circumvent plan limits, abuse free tier resources, or evade suspension is prohibited and may result in termination of all associated accounts.
3.5 Account transfer. Accounts are personal and non-transferable unless we provide written consent.
4.1 Permitted use. You may use the Service solely for lawful purposes and in accordance with these Terms.
4.2 Prohibited conduct. You agree not to use the Service to:
4.3 Content responsibility. You are solely responsible for all content you upload, submit, or process through the Service, including translation strings and source content. You represent and warrant that you hold all necessary rights to use, translate, and process such content.
4.4 Enforcement. We reserve the right to investigate violations and take appropriate action, including without limitation removing content, suspending access, or terminating accounts, and cooperating with law enforcement authorities.
5.1 API access. Paid plans include access to our headless export API authenticated via X-Api-Key headers. API keys are confidential; you are responsible for keeping them secure and rotating them if compromised.
5.2 Rate limits. The Service applies rate limiting to protect infrastructure stability. Current limits are documented in the application. Exceeding rate limits results in HTTP 429 responses. Systematic circumvention of rate limits is prohibited.
5.3 API modifications. We reserve the right to modify, deprecate, or version API endpoints with reasonable notice. We will endeavour to maintain backward compatibility for at least 90 days following deprecation notices.
5.4 nl.js embed library. The nl.js client-side embed library is provided for use on your websites in accordance with the documentation. You may not reverse-engineer, decompile, or create derivative works based on nl.js.
6.1 Merchant of Record. All payment processing is handled by Paddle.com Market Limited ("Paddle"), our authorised Merchant of Record. When you purchase a subscription or AI credit pack, you are transacting with Paddle. Paddle collects payment, issues receipts, and handles applicable taxes (VAT/GST). Your payment details are processed and stored by Paddle — we never receive or store your full payment card details.
6.2 Subscription billing. Paid plans are billed in advance on a recurring monthly basis. Your subscription automatically renews at the end of each billing period unless cancelled prior to the renewal date.
6.3 Free plan. The Free plan is provided at no cost and is subject to the usage limits specified on our pricing page. We reserve the right to modify Free plan limits at any time with reasonable notice.
6.4 Plan upgrades and downgrades. You may upgrade your plan at any time; the new plan takes effect immediately and a prorated charge applies for the remainder of the billing period. Downgrades take effect at the start of the next billing period.
6.5 AI credits.
6.6 Failed payments. If a payment fails, we will attempt to notify you and retry the charge. Persistent payment failure may result in downgrade to the Free plan or suspension of paid features.
6.7 Price changes. We will notify you by email at least 30 days in advance of any changes to subscription pricing. Continued use of the Service after the effective date of a price change constitutes your acceptance of the new pricing.
6.8 Taxes. Paddle collects and remits applicable taxes on your behalf. Prices shown may or may not include applicable taxes depending on your location; the final amount is shown at checkout.
6.9 Refunds. Refund terms are set out in our Refund Policy, which is incorporated into these Terms by reference.
7.1 Our IP. The Service, including its software, design, code, trademarks, logos, documentation, and all other content we create, is owned by or licensed to Nexling and is protected by applicable intellectual property laws. You are granted no rights in or to our intellectual property except as expressly set out in these Terms.
7.2 Restricted acts. You may not copy, modify, adapt, translate, reverse-engineer, decompile, disassemble, or create derivative works based on any part of the Service without our prior written consent, except to the extent such restriction is prohibited by applicable law.
7.3 Your feedback. If you submit suggestions, ideas, or feedback regarding the Service ("Feedback"), you grant us a worldwide, royalty-free, perpetual, irrevocable licence to use, incorporate, and commercialise such Feedback in any manner without obligation or compensation to you.
7.4 Open-source components. The Service may incorporate open-source software. Nothing in these Terms shall be interpreted to restrict any rights granted under applicable open-source licences.
8.1 Ownership. You retain full ownership of all translation content, source strings, and data you upload or create within the Service ("Your Content"). We claim no ownership over Your Content.
8.2 Licence to us. By using the Service, you grant us a limited, non-exclusive, worldwide, royalty-free licence to access, process, store, and transmit Your Content solely to provide and operate the Service in accordance with these Terms and our Privacy Policy. This licence terminates when you delete your content or close your account.
8.3 No AI training. We do not use Your Content to train, fine-tune, or improve any artificial intelligence or machine learning models, whether our own or third-party. When your content is submitted to third-party AI engines for translation, it is subject to those providers' usage policies.
8.4 Data processing. Processing of personal data is governed by our Privacy Policy. If you process personal data of third parties through the Service, you are the data controller and we act as your data processor; our data processing practices are described in the Privacy Policy.
8.5 Deletion. Upon deletion of a project or closure of your account, Your Content is permanently deleted from our systems within 30 days, subject to any legal retention obligations.
8.6 Content warranties. You represent and warrant that (a) you own or have the necessary rights to Your Content; (b) Your Content does not infringe any third-party intellectual property, privacy, or other rights; and (c) Your Content does not violate these Terms or applicable law.
9.1 Mutual confidentiality. Each party agrees to keep confidential any non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential ("Confidential Information").
9.2 Exceptions. Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was rightfully known to the receiving party before disclosure; (c) is independently developed without use of Confidential Information; or (d) must be disclosed by law, regulation, or court order, provided that the disclosing party provides prompt notice where legally permitted.
9.3 API keys and secrets. You are solely responsible for the security of your API keys, webhook secrets, and account credentials. Treat these as confidential information at all times.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF DEALING.
We do not warrant that: (a) the Service will be uninterrupted, error-free, or completely secure; (b) any defects or errors will be corrected; (c) AI-generated translations will be accurate, complete, or fit for any particular purpose; or (d) the Service is free from viruses or other harmful components.
You acknowledge that AI translation quality varies by language pair, domain, and content type, and that critical translations should always be reviewed by a qualified human translator.
11.1 Exclusion of consequential loss. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL NEXLING, ITS DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF PROCURING SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
11.2 Cap on liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEXLING'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM; OR (B) ONE HUNDRED EUROS (EUR 100).
11.3 Essential basis. The parties acknowledge that the limitations of liability in this Section reflect a reasonable allocation of risk and are an essential element of the basis of the bargain between the parties.
11.4 Consumer rights. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded by applicable law. Statutory consumer protection rights, where applicable, remain unaffected.
You agree to indemnify, defend, and hold harmless Nexling and its officers, directors, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms; (d) your violation of any applicable law or third-party rights; or (e) any dispute between you and a third party.
We reserve the right, at our own expense, to assume exclusive defence and control of any matter subject to indemnification by you, and you agree to cooperate with our defence of such claims.
13.1 Termination by you. You may close your account at any time through your account settings. Upon account closure, your data will be deleted in accordance with Section 8.5. Subscription fees already paid are non-refundable except as provided in our Refund Policy.
13.2 Termination or suspension by us. We may suspend or terminate your access to the Service, with or without notice, if: (a) you materially breach these Terms and fail to cure such breach within 14 days of written notice (where cure is possible); (b) immediate suspension is necessary to protect the Service, other users, or third parties from harm; (c) required by law or a competent authority; or (d) your account has been inactive for more than 24 consecutive months.
13.3 Effect of termination. Upon termination, your right to access and use the Service immediately ceases. Sections that by their nature should survive termination shall survive, including Sections 7, 8 (data deletion obligations), 10, 11, 12, 15, and 16.
13.4 Data retrieval. Following termination, you have 30 days to export your data. After this period, we may permanently delete Your Content without further notice.
Neither party shall be liable for any failure or delay in performance under these Terms to the extent such failure or delay is caused by circumstances beyond that party's reasonable control, including but not limited to acts of God, war, terrorism, pandemic, government actions, cyberattacks on third-party infrastructure, or failure of third-party internet or cloud providers. The affected party shall promptly notify the other and shall use commercially reasonable efforts to resume performance as soon as practicable.
15.1 Informal resolution. Before initiating formal proceedings, you agree to attempt to resolve any dispute with us informally by contacting us at info@nexling.app. We will use good faith efforts to resolve the issue within 30 days.
15.2 Formal proceedings. If informal resolution fails, disputes shall be submitted to the competent courts specified under Section 16. Nothing in this Section prevents either party from seeking urgent injunctive or other equitable relief.
15.3 No class actions. Any proceedings shall be conducted on an individual basis. You agree not to participate in class action litigation or class-wide arbitration against Nexling, to the extent permitted by applicable law.
These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with applicable law. For users located in the European Union or European Economic Area, mandatory consumer protection laws of your country of residence may additionally apply. For users outside the EU/EEA, the parties submit to the non-exclusive jurisdiction of the competent courts at our place of business.
If you are a consumer located in the EU, you may also use the European Commission's Online Dispute Resolution platform available at ec.europa.eu/consumers/odr.
We may update these Terms from time to time to reflect changes in our services, business practices, or applicable law. For material changes, we will provide at least 14 days' advance notice via email to the address associated with your account and/or via a prominent notice in the application.
Your continued use of the Service after the effective date of updated Terms constitutes your acceptance. If you do not agree to the updated Terms, you must stop using the Service and may close your account.
We maintain a record of previous versions of these Terms, which are available upon request.
18.1 Entire agreement. These Terms, together with the Privacy Policy and Refund Policy, constitute the entire agreement between you and Nexling regarding the Service and supersede all prior agreements, representations, and understandings.
18.2 Severability. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable.
18.3 Waiver. Failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce it in the future. Any waiver must be in writing and signed by an authorised representative of Nexling.
18.4 Assignment. You may not assign or transfer these Terms, or any rights or obligations hereunder, without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets, with notice to you.
18.5 Relationship. Nothing in these Terms shall create or be deemed to create a partnership, joint venture, employment, franchise, or agency relationship between the parties.
18.6 Notices. Legal notices to us must be sent to info@nexling.app. We may send notices to the email address associated with your account.
18.7 Language. These Terms are written in English. If translated into other languages, the English version shall prevail in the event of any inconsistency.
For questions, concerns, or notices regarding these Terms:
Nexling
Email: info@nexling.app
Website: https://nexling.app
We aim to respond to all legal enquiries within 5 business days.